ETS Website Privacy Policy

This Privacy Policy outlines the practices of Engage Train Support Limited (“ETS”, “we”, “our”, or “the Company”) with respect to information collected from users who access our website at www.ets-uk.training (“Site”), or otherwise share personal information with us (collectively: “Users”). Please read this Privacy Policy carefully to understand how we collect, use, and protect your personal information.

1. Information We Collect

We collect two types of data:

Non-Personal Information:
This type of information is non-identifiable and does not allow us to determine the identity of a user. Non-personal information may include your device’s technical details (e.g. browser type, operating system, access time) and aggregated usage data such as pages visited, clicks, and actions taken on our Site. We use this information to improve our Site and services.

Personal Information:
Personal information refers to data that can identify you, such as:

• Registration Information: When you register on our Site, you will be asked to provide details like your full name, email address, and other relevant information.
• Other Sources: We may collect your personal information directly from you when you use our services or when you contact us.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Communicating with you, including responding to customer service inquiries and sending notices or quotations regarding our services.
• To keep you informed about updates, services, and other relevant information.
• Serving advertisements and conducting marketing activities.
• Carrying out statistical analysis and improving the functionality of our Site.

3. Sharing Your Information

We may share your personal information with trusted third parties for the following purposes:

• Hosting and operating our Site.
• Providing personalised services, including tailoring the display of our Site.
• Processing data and analytics.
• Serving advertisements, conducting marketing, and promotional activities.

We will not sell, rent, or share your personal information with third parties for their own marketing purposes without your explicit consent. We may also disclose information where necessary to comply with legal obligations, investigate fraudulent activities, or protect our rights and safety.

4. Third-Party Providers

ETS may use trusted third-party providers to assist with the operation of our services, such as marketing partners, analytics tools, or customer service providers. These third parties may be located outside the UK or EU, but we ensure that your data is transferred and processed in compliance with UK and EU data protection regulations.

5. Your Rights Regarding Personal Information

Under the General Data Protection Regulation (GDPR) and UK data protection law, you have the following rights concerning your personal data:

1. Access: You can request confirmation whether your personal data is being processed and access to that data.
2. Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
3. Correction: You may request rectification of your personal data.
4. Erasure: You can request the deletion of your personal data under certain conditions.
5. Objection to Processing: You may object to the processing of your personal data.
6. Restriction: You can request the restriction of processing your personal data.
7. Complaints: You have the right to lodge a complaint with a supervisory authority.

To exercise these rights, please get in touch with our Data Protection Officer (DPO) at info@ets-uk.training.

6. Data Retention

We will retain your personal information for as long as necessary to provide our services and fulfil our legal obligations. After this period, we will securely delete or anonymise your data, unless we are required to retain it for legal or regulatory reasons.

7. Cookies

Our Site uses cookies to enhance user experience and gather data for analytics and marketing purposes. Cookies are small text files stored on your device when you visit our Site.

We use the following types of cookies:

• Session Cookies: These are temporary cookies that are deleted once you close your browser.
• Persistent Cookies: These remain on your device for a set period and are used to remember your preferences for future visits.
• Third-Party Cookies: These are set by external services, such as analytics providers and advertising networks.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our Site.

For more information on how we use cookies, please refer to our Cookies Policy.

8. Security

We take the security of your personal information seriously and implement industry-standard security measures to protect your data. However, please note that no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Some of our third-party providers may be based outside the European Economic Area (EEA). In such cases, we ensure that your data is transferred in compliance with applicable data protection laws, using appropriate safeguards.

10. Marketing Communications

We may use your personal information to send you marketing materials about our services. You can opt out of receiving such communications at any time by following the instructions in the marketing emails or by contacting us directly at info@ets-uk.training.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any material changes will be posted on our Site, and the date of the most recent update will be indicated at the bottom of this page. Continued use of our Site after the posting of any changes constitutes your acceptance of those changes.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact our Data Protection Officer (DPO) at:

Engage Train Support Limited
Email: info@ets-uk.training
Address: 24 Forum House Business Centre, Stirling Road, Chichester PO19 7DN

Last modified: 30/07/2025